Royal Ace Casino Review

Royal Ace is a Real Time Gaming (RTG) casino offering slots, video poker,
specialty, and table games. A download is necessary to access the full casino on
your computer or mobile device. Bonuses are plentiful, and a VIP program is
offered, but banking is limited, and some payouts could cost you up to $40 a
pop. You won’t find sports betting or a live casino, but the site does accept US
players and welcomes registration from customers from a list of other locations.

Deposit Methods

The Breakdown

Overall

Setting aside previous complaints about the Ace Revenue Group that operates
this casino, the service itself is lacking in other areas. Banking is the
primary one as the payouts take much too long and $40 fees that can be applied
to withdrawals are steep. When you’ve historically been known for slow pays,
you’d better do something drastic to turn around the impression and provide
better service.

Game Variety

The number of options and range of games that are covered is much better in
the downloaded casino as opposed to the instant play version. Slots, table
games, video poker, and specialty games are all represented. Although there
isn’t a live casino, table games provide the most variety with baccarat, poker,
blackjack, craps, roulette, and more.

Banking

The turnaround time for payouts is much too long with a ten-business day
turnaround advertised to complete the entire process. There are limited banking
options, and charges may also be tacked on for withdrawals.

Bonuses

The bonus program is the best feature of this casino. The welcome bonus has a
generously high ceiling of $1,000 that can be matched. Daily “Crazy Days”
promotions keep the play cash coming in for anyone who enjoys those types of
rewards.

Customer Service

There have been several complaints of the service revolving around slow pays
from the accounting department, but no real consistent comments about poor
service from specific agents. The rating has been downgraded because frustration
has arisen from long awaited replies. The service representatives haven’t
responded quickly, and issues have taken too long to resolve.

Mobile Casino

The mobile casino may be fine if you’re willing to download software but we
couldn’t even take a look at the games without registering first.

Overview of RoyalAceCasino.com

A Checkered Past

There’s something we need to get out there right at the start because Royal
Ace is part of an operational group that has been known for slow and no pays.
There have been some changes in management over the years, but it’s part of the
Ace Revenue Group, and there are still some complaints floating around about the
same issues.

If you check player forums, you’re going to find two completely different
impressions being reflected, though. On one side you have people who enjoy the
bonus programs and the gaming options but are extremely dissatisfied about slow
pays. On the other hand, there are those who rave about the service and are
loyal.

When it comes to slow pays, though, anyone who joins this site will need to
understand that it actually advertises a lengthy payment process. The advertised
turnaround time includes a three business day internal approval process plus an
additional seven business days to receive your cash, and it is one of the worst
we’ve seen. The “business day” designation is stretching that process out for
over two weeks. It’s not great when competitors are vying for business and
offering two-day turnarounds, period.

Although, we’re trying to be diplomatic and look at both sides, there is
something else that should be of concern to anyone considering depositing money
with this casino. It’s not licensed. There is no designation on the site of any
affiliation with a regulatory commission. We’ve seen some reviews mention Costa
Rican licensing, but we don’t see evidence of anything.

The Doors Are Open to Americans

US players are welcome to register and use the services provided by Royal
Ace. It’s not an open invitation, though, as there is a comprehensive
list of countries
with residents who are restricted from using the site.

Be careful, though, as we want to remind you that proper licensing is not in
place. If you’re from the UK, particularly, we’d stay far away, as it is
mandatory for any online gambling service provider to have

UK Gambling Commission Remote Licensing in place and we just don’t see that
provided on royalaceasino.com.

You Have to Shoot for $100

Unless you have $100 accumulated in winnings, you’re not able to cash out on
this site. And, you’ll probably want to strive for a lot higher as cash outs can
come with a $40 charge attached for the service.

Virtual Dealing Only

You won’t find a live casino on this website, but there are table games as
well as specialty, video poker, and of course, slot games. More options can be
accessed by downloading the casino as the instant play version has 120 compared
to 196 through downloading.

The Intro is Enticing

First impressions are impressive. The colors and style are royal in purple
and gold, and the video introduction is top-notch. The designer should be
commended for putting together a very regal website, at least on the homepage.

Bonuses & Promotions

Royal Ace has what’s known as a sticky bonus. Meaning, that you can use the
funds to play, but you can’t cash out the amount of the award. So, if you
receive $100 in bonus funds and you fulfill the wagering requirements and are
still ahead, you can cash out, but the $100 bonus will be deducted from the
payout.

There’s something else that you’ll want to specifically note if you are fond
of bonuses and considering accepting one through royalacecasino.com. The
standard rollover is 30 times on the award amount, but that’s only if you play
slot games. Video poker and some table games require double, so you have to play
the bonus amount through 60 times. Baccarat, craps, roulette, pai gow, poker
war, and sic bo don’t contribute anything and, even worse, if you play those
games before you meet your wagering obligation, the casino reserves the right to
void all of your winnings.

The moral of the story: taking the time to read those lengthy terms and
conditions could be time well spent.

Welcome Bonus of 100% (with no ceiling)

This one-time offer is for new players only and where you would usually see
something like 100% deposit match up to $300 or $500, this casino states, in
some places, that there’s no ceiling but, in others, it lists $1,000 which is
the same cap on Visa deposits. Don’t forget the 30 times rollover on slots and
all of the other game restrictions that we mentioned when you’re meeting your
play through requirements.

Crazy Days Daily Promotions

There’s something for every day of the week on Royal Ace, and any of the
bonuses will have the rollover requirements and the non-cashable status of a
sticky bonus attached.

• Monday Happy Hour: Get 50% extra on an active bonus on Mondays between 5 pm and 7 pm EST.
• Twofer Tuesdays: Deposit insurance applies on deposits of $50 or more with a no rules bonus. If you can’t withdraw the first time around, you can claim 100% insurance with a standard rollover.
• 3X Wednesday Triple Treat: $100 Free Chip on Wednesdays if you’ve deposited on Monday, Tuesday, or Wednesday.
• Thursday Thriller: Deposit $50 and get $160 that can be used on slots and keno games with no rollover and no withdrawal limit.
• Friday Freebie: Transfer $50 into your player account on Friday and get a free entry into the weekly $5,000 PayDirt Slot Tournament.
• Saturday Spin-o-Rama: A 200% no rules slots bonus plus 50 spins on Achilles, Voodoo, or Wizards without withdrawal limits or wagering requirements.
• Sunday Cherry on Top: Any deposits made through the week will equate to free chips on Sunday. $1 to $100 will get you $15, $101 to $250 equals $25, and deposit anywhere from $501 to $1,000 and you get $125 free.

The VIP Program

There’s not anything especially different about this VIP program except all
members get monthly insurance paid at the start of each month, something that’s
unique and not offered everywhere. The rest of the club is based on five levels,
and top tier members receive $50,000 casino balance insurance and specialized
gifts on special days like birthdays and holidays.

Deposits and Withdrawals

If you go to the banking page, you’ll find insufficient information on
financial transactions in and out of this casino. It’s not easy to put the
pieces together. For deposits, you need to visit the FAQ section and then for
payouts; there are details at the bottom of the terms and conditions that you
may find helpful.

Hopefully, this will give you a better picture, though.

Deposits

Visa

• Minimum Deposit: $50
• Maximum Deposit: $1,000
• Note: Via Phone or Live Chat

Bank Transfer

• Minimum Deposit: $50
• Maximum Deposit: $1,350
• Note: Turnaround Time of 20 Minutes to 24 Hours

Mastercard

• Minimum Deposit: $50
• Maximum Deposit: $5,000
• Note: Via Phone or Live Chat

American Express

• Minimum Deposit: $50
• Maximum Deposit: $5,000
• Note: Via Phone or Live Chat

Withdrawals

Bank Wire

• Minimum Withdrawal: $100
• Maximum Withdrawal: Varies
• Fees: Up to $40
• Initial Approval: 3 Days
• Turnaround After Approval: Within 7 Days

Neteller

• Minimum Withdrawal: $100
• Maximum Withdrawal: Varies
• Fees: Up to $40
• Initial Approval: 3 Days
• Turnaround After Approval: Within 7 Days

Check

• Minimum Withdrawal: $100
• Maximum Withdrawal: Varies
• Fees: Up to $40
• Initial Approval: 3 Days
• Turnaround After Approval: Within 7 Days

Bank Transfer

• Minimum Withdrawal: $100
• Maximum Withdrawal: Varies
• Fees: Up to $40
• Initial Approval: 3 Days
• Turnaround After Approval: Within 7 Days

Bitcoin

• Minimum Withdrawal: $100
• Maximum Withdrawal: Varies
• Fees: Up to $40
• Initial Approval: 3 Days
• Turnaround After Approval: Within 7 Days

If you deposited using a credit card, you would be issued a bank wire or
check. Additionally, if you’re fortunate enough to win a six figure jackpot or
more, your payouts break down to $2,500 a week by wire or check, until the
entire winnings are paid in full.

Enter the Real Time Casino

The casino is provided by
Real Time Gaming, one of the leading software companies, which has been
around since 1998. Real Time (RTG) games have different unique features. There
are progressive jackpots, feature guarantee, and real series slots.

Feature guarantee options ensure the player that, before a certain point, a
bonus round (or some other type of action) will be triggered. Rather than
waiting for hundreds of spins to see any additional features come up, you know
that they will before x number of bets.

Real Series slots usually have a storyline attached, and the benefit to them
is that you don’t need to bet at the highest level. They have two promoted
jackpots, a major and a minor, and they’re entirely random. Instead of having to
spin for a particular combination, the prize could be awarded to you at any
time.

Experienced online slot lovers know the games that RTG provides. They’re
fairly consistent in all RTG casinos with some titles that are instantly
recognizable.

Within this one site, you will have different gaming titles depending on your
use of the download casino or instant play option. We’re going to provide you
with instant play information as we don’t like downloading any software and know
that many people don’t either.

Game Variety

There’s quite a difference between the type of gaming on the
instant play site as opposed to the downloaded version. Anyone who doesn’t want
to add software to their computer loses out on progressive jackpot versions,
nearly half the slot collection, and most of the specialty games. In this
category, we give a good rating for the entire casino but it goes down
significantly for instant play, and we’re looking at the instant play in this
assessment, as it’s more universally accepted.

Audio and Video Quality

While the website is very eye-catching and there’s
nothing wrong with the overall impression and navigation, we did run into a few
issues trying some of the games out in practice play. The reels abruptly stopped
on a few of the different slot versions. Other options like video poker seemed
to work just fine, even in practice play. Honestly, though, there’s a difference
in quality with many RTG games as they are more cartoonish and less elaborate
than many of the newer video slots are providing so they come across as more
dated. However, numerous players seek out RTG and like the relatively simple
structure.

Mobile Casino

The mobile casino needs to be downloaded, or a registration
completed to be able to even look through the gaming being offered. The first
impression of the mobile casino was great as the colors pop, and it’s an
appealing mini version of Royal Ace but, as far as user-friendliness, it’s just
not there. We’re not downloading casinos on our phone and would imagine that
we’re not alone, so some players who may have enjoyed playing on the go will
need to go elsewhere.

Software

• Real Time Gaming

Slots – 88 instant play; 149 download

Four Newest Versions:

• Gemtopia
• Kung Fu Rooster
• Cash Bandits 2
• Purrfect Pets

Network Progressive Games (available in download version)

• Aztec’s Millions
• Caribbean Draw Poker
• Caribbean Hold ‘Em
• Caribbean Stud Poker
• Jackpot Cleopatra’s Gold
• Jackpot Pinatas
• Let ‘Em Ride
• Megasaur
• Shopping Spree II
• Spirit of the Inca
• Feature Guarantee and other slots:
• Aztec’s Treasure
• Polar Explorer
• Count Spectacular
• Derby Dollars
• Double Ya Luck
• Enchanted Garden
• Football Frenzy!
• Ghost Ship
• High Fashion
• Megaquarium

Video Poker – 14 instant play; 16 download

It’s a standard collection of the most popular poker games, and 14 is a good
number, especially compared to 88 slot games. Usually, video poker takes a big
back seat, but it’s well represented on this website.

• Aces and Eights
• All American
• Joker Poker
• 777’s Wild
• Loose Deuces
• Bonus Poker Deluxe
• Double Double Jackpot Deluxe
• Jacks or Better
• Deuces Wild
• Bonus Deuces Wild

Specialty Games – five instant play; 15 download

You’ll see a big difference in this section as the downloaded casino has
triple the games available, providing more variety.

• American Roulette
• European Roulette
• Hot Dice
• European Slot Poker
• Craps
• Keno
• Treasure Tree

Table Games – 13 instant play; 16 download

While you won’t find a live casino on Royal Ace, the regular table collection
covers the majority of alternatives that most players would seek and the
roulette in the specialty game area completes the assortment.

• Let ’em Ride
• Pontoon
• Tri Card Poker
• Perfect Pairs
• Pai Gow Poker
• Baccarat
• Vegas Three Card Rummy
• Suit ’em Up
• European Blackjack
• Super 21

Customer Service

• Contact Email: help@royalacecasino.com
• Contact Phone: 1-888-288-2944
• Live Chat: available 24/7

There hasn’t been considerable feedback on customer service. The focus has
been on “service,” in general, with the accounting department holding up
payments for longer than players expect. But, as far as individual agents, we’re
not aware of any consistent remarks of unfriendliness or rudeness.

Summary

There’s obviously some merit to this casino, or it wouldn’t still be around,
despite the complaints about the ownership group and the slow pays.

We don’t relay one-off comments but, rather, we look for consistencies in
remarks made about this or any gambling site. The positive feedback primarily
revolves around the promotional programs and the gaming.

Players who enjoy the RTG experience will automatically be satisfied with the
selections right off the bat. The more well-known games that Real Time is known
for can be found, at least in the downloaded format.

Gaming

Gaming, as a whole, is fine for casino players. There isn’t a live casino,
sportsbook, racebook, or poker room, but slot, video poker, and table game
bettors are good to go, with plenty to keep them busy. We actually think that
the table games and video poker sections offer more diverse gaming than the
slots.

We can also see why some people would be fond of the promotional programs.
The welcome bonus ceiling is high at $1,000 in matching play cash and rotating
daily bonuses satisfy the needs of customers looking for non-stop value added
opportunities. There are even a few no rollover rewards in the mix to boost the
payout possibility.

Banking

Let’s summarize what we do know. There are only a handful of payment options
from which players can select. Mastercard isn’t even specifically included in
the list, but you can use it if you contact customer service.

The information varies depending on the page you’re accessing. On one list,
Bitcoin is prominently featured but, then access another banking information
section, and it’s notably absent.

Payout processing is some of the lengthiest around. A few years ago, it
wasn’t so unusual to have to wait a few weeks to receive your winnings. But,
these days, there are so many fast and easy ways to move money, and the fierce
competition between online providers has upped the game, as so many are turning
things around in a matter of a few days or even a few hours.

Royal Ace is upfront about its timeline if you search through the different
pages and piece together all of the information. With as many complaints as
there are out there about slow pays, it would behoove it to clearly spell out
that customers shouldn’t expect to see anything for several weeks. Or, better
yet, improve on the cash out procedure and accommodate expectations with faster
payouts.

Not only are there lengthy withdrawals, but expensive ones. The fee structure
is vague and doesn’t go into detail, but the site does state that charges up to
$40 can be assessed for every cash out made from a betting account. Need we say
more about banking?

Website

If you’ve never visited royalacecasino.com before, you will probably
appreciate the first look. The site is very regal and elegant, and the video
introduction is a great addition and lends itself to a more upscale atmosphere.

We have nothing but compliments regarding the look but, where we veer off
into a different opinion is when it comes to the gaming. This service is set up
for primary use in its downloaded version, even with the mobile casino, and it
makes a big difference to anyone who won’t take that route and will only use
instant play. The gaming options on the website are far fewer.

If this was the first site we’ve ever looked through, our impressions might
not be as harsh, but we’ve seen fully licensed casinos that offer a similar
gaming area but also provide fee-free banking from a lot of financial providers
and turn those highly anticipated payouts around in a tenth of the time.

Verdict

The Royal Ace Casino offers Real Time Gaming exclusively and provides a
better gaming experience to players who download the software to their computer
or mobile device. The bonus program will be appealing to players who want to see
non-stop opportunities coming their way, but they’ll have to wait for quite
awhile to receive cash in hand as there’s a lengthy payout approval process
coupled by relatively few ways to receive their winnings.

FAQ