An Honest Review of Nalu Casino

Author: Gavin Lucas | Last Updated: November 2024

Nalu Casino is a brand new contender in the online gambling playing field. Launched in September 2024, the casino is still in its infancy stage, but it’s brimming with untapped potential. 

In this Nalu Casino Review I take a step into this Pacific getaway to uncover its most exciting games, tempting bonuses, key requirements, and the small print you need to know for a well-informed playing experience.

Overall Star Rating: 4/5 stars

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In this review | AboutMy ExperienceBonusesBanking MethodsCasinoSportsbookSafety and SecurityCustomer SerivceHow to Sign UpFinal Verdict

Website:	www.nalucasino.io
Online Since:	2024
Bonus:	350% up to £1,200 Claim Bonus

License:	Kahnawake
Software:	Saucify, Microgaming, Playtech, Betsoft and more
Location:	Curaçao

Pros

Comprehensive gaming library

Low Wagering requirements

Good selection of banking methods

Strong sportsbook

Cons

VIP programme not well defined

Charge on inactive accounts

Weak selection of promotions

About Nalu Casino

Nalu Casino, or better translated as “Surf Casino” in Hawaiian, takes an animated approach to online gambling with its cartoon-themed interface. Armed with over 15,000 gaming titles, it’s a one-stop shop for both casino players and sports bettors alike. Both the casino and sportsbook are well fleshed out and will appease players of either preference looking for a thrilling experience.

In terms of legalities, Nalu is based within the jurisdiction of Curaçao and holds a licence from the Kahnawake Gaming Commission. It’s also part of a network of casinos operated by Famagousta B.V., which manages a large portfolio of casinos of varying reputability. 

Nalus’ software providers span over 80 well-known companies including: Funky Games, Yggdrasil Games, Mascot, Lucky Streak, Pascaal Gaming, Vivo., which all really add a spice of variety to the whole gaming experience.

Its most alluring welcome bonus is the casino bonus: 305% match up to £1,200 when played out across three initial deposits. There are other bonuses available too, along with tournaments and live games, which turn up the excitement a notch.

My Experience at Nalu Casino

I could easily spend a lifetime trying all the games available at Nalu, given their colossal gaming collection. 

However, I stuck to playing some of my favourites: table games, with a bit of dabbling in their slot offerings. I found the site’s navigation generally intuitive, though there were a few glitches that stemmed from the gaming providers, which can also be due to location.

That said, being logged out of the entire site when I click the home button from any game doesn’t seem like a location issue. Glitches aside, the games I tried kept me playing for a few hours straight. The generous 30x wagering requirement that came with the casino welcome bonus had a big part to play in my engagement. 

• Money Spent: £20
• Time played: 4 hours
• Earnings: £34
  
• Browser/Device Used: Google Chrome/Macbook Pro

What our reviewers are saying 

“Nalu Casino is a well-rounded Casino and Sportsbook. Its library of games could keep me playing for a lifetime!” – Gavin L.

“Nalu Casino breaks into the online casino market with a lot to offer and can certainly compete with veterans of the industry.” – Shaun S. 

Nalu Casinos Bonuses

Nalu’s bonuses are relatively good, but they are not as comprehensive, or enticing for that matter, as other casino’s promotional offers. Nevertheless, the T&C’s of each bonus are pretty clearly laid out, and it’s easy to get started.

350% match up to £1,200 Welcome Casino Package

This welcome bonus package is divided across your first three deposits. The first offers a 125% match up to £400, the second an 80% match up to £600, and the third a 100% match up to £200. All three bonuses come with a £20 minimum bet and a fair wagering requirement of 30x applicable to slots, virtual games, table games, and lucky games, each contributing at different percentage rates. There’s a maximum bet limit of £5 with each play to be mindful of, whilst the lowest is £0.50. The bonus expires after 30 days of signing up.

100% up to £80 Welcome Sports Bonus

You can only use this bonus once and only on your first deposit.  To claim this bonus you have to make a minimum deposit of £20, the max bet amount is equal to the amount you deposited, but no higher than the max amount which will trigger the bonus. In this case it’s £80. This bonus expires after 30 days. 

£20 Welcome Sports Free Bet

Claim a straightforward £20 free bet with your first deposit. Simply make your first deposit, keeping in mind the £20 minimum bet requirement. You can use this free bet on popular sports like Football, Basketball, Ice Hockey, Tennis, and Volleyball. Note that the free bet expires after 30 days.

20% Daily Casino Cash Back

To qualify, you have to opt-in for automatic bonuses. This casino offers 20%  cashback on losses, there’s a two day window to claim it. The maximum the casino will pay out is £2000, and the minimum is £2. There’s a 1 x wagering requirement which is divided across various games, each contributing differently to meeting the requirement. 

Other Bonuses and Promotions

• Weekend-rush with a 50% up to £80 Reload
• Drops & Wins Slots £2,000,000 Prize Pool
• 0-0 Bore Draw Bonus
• Bet Builder
• Early payout

How Nalu Casino’s Bonuses Compare 

Most newer online casinos aren’t able to offer generous bonuses like Nalu does. Their Welcome Casino Package is split into three individual deposits, much like Wild Casino or DuckyLuck. 

The amount is a bit lower overall, but their wagering requirements are also lower, at a consistent 30x. 

I’d say that for the casual gambler, the welcome bonus at Nalu is better than at competing casinos simply because the lower max amount per bonus, and the consistent rollover.

Nalu Casino’s VIP/Loyalty Rewards

There’s a VIP programme available although it’s not very well defined. For a start, there are no tiers to work with, players just have to wait until they become eligible which is based on their frequency of play at the casino. VIP members are promised exclusive offers, faster withdrawals and a dedicated VIP manager at your disposal. All a little too vague for me. It’s early days though, so let’s see if Nalu bulks out its VIP programme for loyal members.

Banking Methods

There’s a decent selection of Banking methods available for players, although I would have liked to have seen more crypto options. As with most online casinos there are fewer withdrawal options compared to deposit options. Additionally, there are specific withdrawal conditions to be mindful of which I’ll outline below.

Deposits

There’s a reasonable range here. I generally prefer using Monzo, so it’s good to see that this site has adopted the new digital banking methods. It makes for a much quicker transaction.

Withdrawals

Nalu’s withdrawal process is not very well outlined and comes with some discrepancies. The minimum withdrawal is set at a high £100, and the maximum allowance is capped at £7,000 per month, which sounds low when compared to other casinos. 

If winnings are over £30,000, the casino states that it “has the right’ to divide your winnings in monthly instalments. Moreover, there’s a clause in their T&C’s which states that the site reserves the right to charge the account holder for administrative costs, but does not state what type of costs. These caveats create a sense of imbalance and don’t feel clear enough to me. 

Nalu’s Casino

At first glance the casino looks quite impressive with a buffet of featured games, most including demo versions. However, upon closer review, some of these games, mostly slots, didn’t load, failed connection errors seemed prevalent, whilst others had outdated flash players. The navigation proved a little difficult with some games too, as I was logged out of the site a few times. Overall that experience wasn’t so enjoyable. As the old adage goes, it should be quality over quantity!

The few games I was able to play were quite good, with some impressive winning potentials. This obviously comes down to the software providers too.

• 9957+ Slots
• 675+ Live games
• 1049+ Table & Crash games
• 603+ Lucky Games

Slots

With over 80 software providers behind the games, offering a good range of games to try out, the slots had some good contestants. There’s Bonus Buys, Drops & Wins, Jackpots, plus Megaways slots to try out. I could spend a lifetime playing just slots, I decided that may be a little long, and, so, in the end I played for a good hour. I chose a few of my favourites below.

Table Games

There’s a fair range of table games at Nalu. Blackjack comes first in terms of quantity, with over 400 games on offer. 

21 Burn Blackjack stood out, with an interesting take on the classic using a burn feature to shake up playstyle and a surprisingly high house edge of 0.5%. 

The roulette games were pretty good too, with some unique takes on the classic titles like Roach Roulette by Kiron and Alphabet Roulette by Gamesinc. 

However, these came with a higher house edge of 5.2% and 4%, respectively. 

Other speciality games include a nice selection of Craps, an exciting Triple Edge Poker game by Nucleus and Baccarat Triple Treat. 

• 400+ black jack
• 300+ roulette
• 70+ poker

Video Poker

There’s a wide collection of video poker available which hosts the familiar titles like Aces and Faces Poker, Jacks or Better, Deuces Wild, Deuces Wild Multi-Hand, from software providers such as Saucify, Microgaming, Playtech and Betsoft to name a few. 

I had a bit of luck with Revivo’s Jacks or Better, but that luck was short-lived, after I lost the next hand. 

Live Dealers

The live dealer section is pretty active. There are at least 12 software providers behind the games including Pragmatic Play, Evolution, Vivo Gaming, Atmosfera, and others. I found all the typical games you’d expect in a live casino section such as Blackjack, Roulette, Baccarat, Poker. 

I was also intrigued to have found a take on live shows such as Live Monopoly and Gonzo’s Treasure hunt. 

The stand out games for me included Golden Blackjack, and Lightning Baccarat, I thought I’d try out a variation of the classics. Here’s a mini breakdown of all the games.

• 143 Roulette Games – £0.1 – £6,000 hand limits
• 266 Blackjack Games – £0.1 – £6,000 hand limits 
• 155 Baccarat Games – £0.1- £5,000 hand limits
• 7 Poker Games – £0.1 – £3,000 hand limits
• 19 Live Shows – £0.1 – £5,000 hand limits 

I was definitely spoilt for choice here!

Casual Games

Quite a few games within this slightly loose category are available like crash games, Plinko, and keno. Although not really up my street, some of these games seemed to be quite popular.  

Aviator, a crash game by Spribe was —unsurprisingly— in first place within the ‘trending’ section of the site at the time of writing this review. It’s worth checking out for any crash game enthusiasts out there!

Sportsbook

A surprising element that comes with this cartoonish-themed casino is its bookmaker page, which does look promising. You’ll find all the typical games like good old soccer, basketball, cricket, American Football , Hockey, virtual sports and a lot more.

Sports

The sportsbook page is clearly laid out and you’ll easily find the sports and types of bets you are looking for. The designers paid special attention to this part of the site, ensuring a user-friendly interface. The choice of sports is really impressive, taking you on a global journey—from popular international sports to more locally inspired ones such as Kabbadi in India, or Gaelic Hurling in Ireland. 

Sportsbook features

You’ll find quite a variation of enticing features at this bookie, including:

• Bet Builders,
• Bore Draws,
• Ealy Payouts,
• Players Specials
• Pre – Match Bets

I would say that the breadth of coverage really stands out as this bookie’s hallmark. Being a football fan myself, I couldn’t resist taking a closer look. The selection really is impressive—you’ll find matches from all the major European competitions, to local reserves and under 21 teams. 

Tier 1 matches are set to give out over 94% RTP in payouts on the 1×2 bets. That’s pretty competitive compared to other sportsbooks. And don’t get me started on the bet builder feature!

E-Sports

Esports is also thriving at Nalu. There’s a pretty large selection of video leagues to choose from, some popular video games include Rainbow Six Siege, Warcraft 3, or League of Legends, most of these are live streamed  too which you can watch via Twitch or YouTube.

Virtual Sports

The virtual sports section is also pretty well fleshed out, you can choose from Football, Table Tennis, Horse Racing, Motor Racing, NBA, Tennis and more. I found myself at the virtual horse races and dog races on a few occasions. The odds weren’t bad. An average of 3.3 on the winner with a minimum of £10 is pretty fair niche betting. 

Nalu’s Mobile Experience

The Nalu mobile experience was okay on my iPhone 15 Pro, but a bit rusty in some areas. General navigation is quite user-friendly, you can see all the categories clearly laid out on the landing page. The menu on the left-hand side is also easy to scroll across. 

Although, unfortunately, some games were just too small to enjoy on the phone, and weren’t well optimised for playing on the phone. The sportsbook in comparison, was effortless to navigate, it was super user friendly, all the sports categories are well mapped out on the screen, and the odds presented clearly. 

Safety and Security

Nalu Casino seems to have some industry standard security in place to keep players’ minds at ease. As stated in their privacy policy, they have an active state of the art firewall in place and they make sure that all the third parties they work with also have tight security measures, other security measures implemented are:

• SSL version TLS 1.2 256-bit encryption 
• KYC documentation against fraud
• Official licence

Customer Service

There are two ways to contact Nalu customer support: live chat or email. One good aspect the site provides is its multilingual support— there are seven languages you can choose from, which include English, Dutch, Spanish, French, Italian, Norwegian, Portuguese, and Finnish.

Unfortunately, even with so many language options available, contacting Nalu via live chat wasn’t that straightforward. The chat itself is run using a bot, which just spills out auto-generated responses. 

I didn’t get through to a representative. I tried both GMT working hours and ET, and my request was eventually sent as an email. On the flip side, response time to an email is usually up to 24 hours, which aligns with standard expectations.  

How to Sign Up, Deposit and Withdraw

Signing up with Nalu couldn’t be easier— it just takes a few simple steps. 

• Start by entering your email address and creating a secure password. 
• Next, you’ll fill out personal information, including your full name, address, D.O.B, and contact telephone number. Ensure these details are correct, as you’ll need to verify them when withdrawing.  
• Once that’s complete, you’re all set to start playing!

How to Deposit

Nalu also makes depositing your money simple with three easy steps.

• Click on the deposit button, which will take you to the deposit banking page.
• Choose which deposit method you’d like to take — I used Monzo bank transfer.
• You’ll be shown a list of welcome bonuses to choose from, pick yours and enter the deposit amount. 
• As a final step, you’ll be required to confirm your deposit amount, plus your name and D.O.B, with Nalu’s payment processing partner. 
• Once you hit enter, you’re set to wager with real money!

How to Withdraw

As with all casinos, you’ll need to verify your account before withdrawing. This can be done by heading over to the cashier, and uploading your KYC documents. They accept utility bills and bank statements. The process takes up to 72 hours. Once you’re verified, head back over to the cashier.

• Choose your preferred method of withdrawal from the 5 available. 
• Enter the amount you’d like to withdraw, including additional info like account no. or bitcoin address, depending on which method you’ve chosen.
• Now you’re ready to submit your request. Keep an eye on your emails.

Final Verdict

Nalu Casino has potential. Its comprehensive gaming library kept me locked in for quite some time, and its intuitive sportsbook added an extra layer of appeal. I also feel safe playing knowing that it holds a legit licence. 

That being said, there are few creases to iron out first — especially, customer service, which would benefit from real people on the live chats rather than bots, as well as their overly rigid withdrawal rules, which feel a bit out of step with what casual players might expect. 

I know it’s early days, so there’s definitely room for Nalu to address these discrepancies, and deliver a smoother and more enjoyable gaming experience.