Highroller Casino Review

Let’s face it: despite the allure of winning large amounts of money and the
rush that comes from placing a big bet, there are a lot of people who find
casino games a little on the boring side. I am not one of those people, as I
truly enjoy that adrenaline that comes from the spin of a roulette wheel or turn
of the cards. However, I am also someone who is looking to grow the business as
a whole, and I recognize that adding new features and options may make the
traditional casino games more attractive to a new demographic.

Today I am going to review Highroller Casino, a new casino that is very
focused on the convergence of the social gamer and the casino gambler. I am
particularly excited about this review because the company behind the casino is
one that has a long track record in the space, meaning they have a full
understanding that the casino games are at the core of the company (and
responsible for the revenue). Having said that, I am here to provide you with a
completely honest review. No matter what my predisposition is about the brand,
the games, or the owners, that won’t stop me from pointing out the flaws in this
site.

My goal is to give you all the information you require to make an informed
decision about playing at Highroller. Keep reading to see what I have determined
after my intense testing session!

Ratings Breakdown

Overall

New entrants in the online casino world face an uphill battle. There are so
many established sites out there, and even more that are failing to stay alive.
When a casino is launched, I am always looking to see what angle they are taking
to be unique. Highroller Casino has chosen an aggressive path, trying to convert
social gamers into real money gamblers by wrapping traditional games in a
“journey” that is less about gambling. As you will read in my review, I have
come a long way on my own journey about these new types of casinos. Overall, I
am very pleased with what I found at Highroller, and I hope my in-depth review
of the casino will help you make a decision about playing here.

Game Variety

When I review sites that seem to be very focused on slots players, I get a
little concerned about what I will find in the table games area. The good news
for you lovers of blackjack and the other games is that Highroller has a full
suite of table games and live dealer games to go along with the over 400 slots
titles. With multiple top vendors to choose from, the management of this casino
has hand-picked some of the best games for you to play. The only knock against
the site is that not every table game available is offered in the casino lobby.

Banking

The site offers more than 10 different ways for you to make your deposits and
withdrawals. Now, to be certain what options are available to you, all you have
to do is go to the cashier, where you will see an updated list. The withdrawal
limits are essentially limitless unless you happen to win a progressive jackpot.
The site prides itself on clearing withdrawals in a matter of hours, and with so
many e-wallet solutions, you could receive your cash within a day of requesting
it!

Bonuses

The welcome bonus is a traditional-styled offer which isn’t giving you many
bonus dollars to work with, but at least there is a chance you will be able to
convert them! The majority of rewards given out on the site are via the coins
(loyalty points) that are given to players for various tasks. You can read about
all the ways you can earn (and lose) these coins and what they are worth on the
site a little later on in the review. The mark would be higher here if the site
were to add some more ongoing promotions that are more recognizable to
traditional gamblers.

Customer Service

I would like to see Highroller use the power of social media a little more
than they are currently, and that includes using Facebook and Twitter as a form
of communication for its support department. The site has great FAQ, and you can
reach them 24/7 via live chat. There is no telephone number listed for the site,
but did you even remember that your mobile device has a phone interface??

User Interface

I love the layout of this site. The web designers have built a site that is
easy to navigate from both your PC and your phone. The games are easy to sort,
and given how much information is available on the site, the pages are clean and
free of too much clutter. Overall, I am very impressed with the user interface,
and I think that other casinos can take some of these design elements to improve
their older sites.

Mobile Compatibility

The games at Highroller are all accessible in browser-based format, which
means you do not need to download a piece of software to play them. This also
means that the games are equally accessible from PC and mobile browsers,
although you may find the occasional game that is not available on the mobile
version of the site. Overall, I am pleased with the mobile offering, and while
many people will want an app for Highroller, I don’t think the casino needs to
rush to have that completed.

The Basics About Highroller

Highroller is a brand that launched very late in 2017, with a hard launch in
early 2018. This means it is one of the most recently launched brands on the
market. Don’t let that scare you, though – the people behind this brand are the
Gaming Innovation Group, who have been in the casino management business for
many years. This year, they plan to launch several brands that are more
character-focused than their traditional online casino offerings.

When I first sit down to review any casino, I want to find out if the company
has a gaming license, and if so, where it is from. This is an early sign of what
I can expect at the site – an unlicensed casino gives me a little concern for
the well-being of player deposits, etc. I am happy to report that Highroller is
licensed by two of the most stringently-controlled jurisdictions, the UK and
Malta. My readers should feel totally comfortable making a deposit with this
site, and as you will read further on, they have an excellent withdrawal policy.

Unfortunately, the licenses come with a set of restrictions of where
Highroller can accept deposits from, and this list is not short. If you live in
one of these locations, you will have to be a spectator on this ride.

• Afghanistan
• Algeria
• American Samoa
• Australia
• Belgium
• Bulgaria
• China
• Czech Republic
• Denmark
• Ecuador
• Estonia
• France
• Greece
• Hong Kong
• Hungary
• India
• Indonesia
• Israel
• Italy
• Jordan
• Pakistan
• Philippines
• Poland
• Portugal
• Puerto Rico
• Romania
• Russia
• Singapore
• Slovakia
• Slovenia
• South Africa
• South Korea
• Spain
• Turkey
• United States

Enough about the background of the site; it is time for me to turn my
attention to the games at Highroller to see if they match the company’s name!

The Casino

When you review as many casinos as I do, it becomes evident very quickly if a
site is going to offer me the right mix of games to satisfy my particular
appetite for gambling. However, in the case of Highroller, there is an
additional layer that I feel I need to explain to you before I dive into the
games themselves.

When you arrive at Highroller, you will immediately notice a very modern,
video-game style of design. In fact, there are several characters in the game,
and you need to choose an avatar as part of the registration process. This adds
a layer of gaming to the casino that you won’t see at too many other sites. The
casino is wrapped in a world called Metrocity, which is populated by all the
players at the site. Similarly to some video games, you are progressing through
the city on a “journey,” and along the way, you receive coins in your account
for completing milestones. I’ll go into more detail on the coins a little later
on. For now, all you need to know is that you progress through each level by
playing for real money at the slots and table games.

Game Variety

As with many social-style casinos, Highroller is definitely a slots-heavy
casino. There are well over 400 different titles available, and there is a
series of table games and live dealer games that serve to complement the slots
content. For my money, I tend to gravitate towards casinos that offer more table
games, but I like what I see at Highroller for the novice player.

Software

Gaming Innovation Group has a history of working with the best software
suppliers in the industry, and this casino is no exception. The company has
built an incredible back-office engine that allows for easy integration of
multiple content providers, giving the operations team a concise overview of all
the activity on the site. Have a look at the software providers involved in the
launch of Highroller.

• Microgaming
• NetEnt
• Betsoft
• Play’n GO
• NextGen Gaming
• Quickspin

As you can see, some of the best vendors are part of this casino, which is
excellent news to all my readers. This made me even more excited to jump in and
start my playing “journey!”

Slots

Of the hundreds of games that the sites touts are available at Highroller,
the highest concentration is in the slots area. This is not surprising at all,
as having this many different software suppliers means that the site can offer
the most diverse array of content. Each developer makes their games slightly
differently, which can be seen in the gameplay, and on top of that, different
providers have their own content partnerships which can bring to the casino many
of the names and characters you have grown to love.

Personally, if I am going to play slots, I tend to stick close to the
progressive jackpot games. This was the first thing I searched out in the casino
lobby at Highroller. I was happy to see that all the jackpot games are given
their own tab in the lobby (they actually use hashtags – how modern!), and when
I clicked on it, I found 4 different ways for me to become an instant
millionaire! The largest of these is currently the Major Millions Slot, which
has a jackpot that currently stands at almost 5 million Euro!

So, I spent my time at these machines trying to be the next big winner, and
while that never came to be, I did manage to click around the slots area and
found these beauties for you to try.

• 108 Heroes Multiplier Fortunes
• A Dragon’s Story
• A Night in Paris
• Babushkas
• Bar Bar Black Sheep 5 Reel
• BigFroot
• Bridesmaids
• Creature from the Black Lagoon
• Dr. Jekyll & Mr. Hyde
• Elements: The Awakening
• Fairytale Legends: Hansel & Gretel
• Football Star
• Game of Thrones
• Gonzo’s Quest
• Happy Halloween
• Huangdi the Yellow Emperor
• Jack and the Beanstalk
• Jack Hammer 2: Fishy Business
• King of Slots
• Lucky Angler: A Snowy Catch
• Mega Jade
• Mega Moolah Isis
• Napoleon Boney Parts
• Planet of the Apes
• Red Phoenix Rising
• Royal Masquerade
• Sails of Gold
• Super Lucky Frog
• The Invisible Man
• The Wish Master
• Tomb Raider – Secret of the Sword
• Universal Monsters Dracula
• Weekend in Vegas
• Well of Wonders
• When Pigs Fly
• Wild Toro
• Wild Wild West: The Great Train Heist
• Wolf Cub
• Wolfpack Pays
• Wonky Wabbits
• Xing Guardian
• Xmas Joker
• Zombies
• Zoom

Video Poker

I happen to be a huge fan of video poker, but it appears that in new casino
launches, casino owners do not share my enthusiasm for the game. The games tend
to get shuffled around and do not have their own category at Highroller. This is
a shame, as the game is a true hybrid of a card game and a slot machine.

To make matters worse, I was hoping to see all the titles that Microgaming
has available, as these are some of my favorite video poker machines, but I only
found a handful available when I searched for them. Now, let me say that there
are actually a fair number of titles here, and probably more than enough for the
average player – this is me just being slightly annoyed because I know how many
other games Highroller has access to in its stable.

I think you will enjoy video poker if you haven’t played it before, and if
you aren’t sure, you can try some of the games for free at Highroller. Here are
all the titles you can choose from.

• Double Bonus
• Double Double Bonus
• Joker Poker
• Jacks or Better
• Aces and Eights
• All American
• Bonus Poker
• Deuces Wild
• Louisiana Double

Table Games

Some of the more social-themed casinos that I have reviewed recently stumble
when it comes to their table games selection, choosing to focus more on the
slots games. This is definitely not the case with Highroller Casino. When I
clicked on the table games tab, I was greeted by multiple versions of blackjack
and roulette, along with many other games that you would find on a casino floor.
For me, it was time to settle into a Caribbean Stud Poker session. If you
haven’t played this game before, the allure is that it closely resembles a poker
game, just with some rules that allow it to be played quickly in a house vs.
player format. I had an excellent time playing at Highroller – all the table
games have outstanding graphics, and the game speed was fast and without any lag
at all.

Here are some of the games you will find in this area of the casino lobby.

• Blackjack
• European Blackjack
• European Roulette
• Single Deck Blackjack
• Baccarat
• Caribbean Stud Poker
• French Roulette
• Poker 3

Live Casino

When I looked at the roster of software companies being used at Highroller, I
knew my readers would be in for a treat in the live casino section. Evolution
Gaming is a company that focuses solely on live dealer games, and they have
become a major player in the industry over the last decade. However, what I
didn’t expect was to find a second supplier of games in that tab of the lobby!
There are also some tables being managed by NetEnt, which means even more
choices when it comes to tables, studios, and dealers. I am telling you, if you
haven’t tried these games yet, you need to get to it right away. It will totally
change the way you look at online casinos.

Now, there aren’t any play money versions of live dealer games at Highroller,
but when you are ready to make a deposit and play, I suggest you start here with
these games.

• Baccarat
• Blackjack
• Three Card Poker
• Roulette
• Dream Catcher
• Casino Hold’em
• Ultimate Texas Hold’em
• Caribbean Stud Poker

Banking Options

Finding the information on the banking options at Highroller was a little
tricky, as there is no page on the site dedicated to payments. However, I did
some digging into the terms and conditions, where I found a couple of pieces of
important information that you should know. First, the site does have a daily
withdrawal limit, but before you get upset about that…you should know that it is
50,000 Euro. Yes, that’s right, the casino will let you withdraw 50,000 a day!
This is by far the largest withdrawal limit I have ever come across, and it
tells me that the casino wants to be transparent about your balance. This is
incredibly refreshing, and I applaud the casino for taking this step. Also,
there are no fees for deposits or withdrawals, unless you happen not to wager
more than you have deposited, at which point the casino can charge you up to 10%
of your payout. Again, nothing to worry about here – this is only likely to
occur if you deposit and then win a jackpot on one of your first few spins.

Deposits

Withdrawals

Bonus Promotions

So, we know the site has excellent owners, a great selection of games, and a
very player-friendly payment department. It is time to turn my attention to the
bonuses that the site is offering players to stay loyal, as this can have an
effect on the overall bottom line for every one of you that plays for real
money.

Hmm. Okay, again, there aren’t that many bonuses to discuss at this casino.
Rather than offer a series of deposit promotions, the site focuses more on
rewarding players during the “journey.” However, the twists that the site has
added are actually quite interesting and unique. I’ll try to give you a little
more insight here.

Everything on the site revolves around earning coins. These coins are earned
from the outset, with coins being added to your account during the registration
process. Some coins are awarded to you on a daily basis, whether or not you log
in and play. And, of course, when you make deposits and play for real money,
your coin balance increases at a much faster rate.

Here is where the interesting part comes in. These coins can also be stolen,
either by you or from you, in a series of “heists” that take place at each level
of Metrocity play. If you are not logged in for a few days, you are added to the
list of players that can be stolen from during these heists! You need to reach
the end of each level to convert your coins into free spins and bonus cash in
your account, so if you are going to take a break, make sure you clear out your
coin balance before someone else does!

I really like this way to give out rewards on the site, as it is a far more
interactive way to do so. Also, rather than simply pulling coins out of your
account due to inactivity, the idea of having another player be able to use them
is a very smart way to motivate players to keep playing. I can see this type of
rewards structure becoming more common in the months and years to come.

Welcome Bonus

Don’t worry, my traditional casino players – the casino does offer deposit
bonuses for you, as well. The welcome bonus at Highroller isn’t exactly living
up to the name, however. The bonus is a 200% deposit bonus on your first
deposit, to a maximum of $100 of bonus money. Along with that comes 50 free
spins, so that is an added bonus. The wagering requirement on the bonus is 40x
the bonus amount, which is low compared to some other sites. Overall, while the
bonus isn’t as much as I would like to see from the welcome offer at a casino,
it is very much a bonus that can actually be converted. I recommend you take
full advantage of the offer.

Mobile Compatibility

Right on the site, Highroller lets you know that the casino is available on
your phones and tablets, so you know they are focused on you taking your games
on the move with you. This is possible due to the browser-based format that the
games are offered in. Gaming Innovation Group’s platform allows the integration
of the multiple providers in this non-download way, which means the games can
also be easily accessed from most mobile devices. The gameplay is not affected
in any way, and the website was clearly designed with mobile viewing in mind, as
it has all the elements necessary for this delivery method.

Customer Service

Given how modern the site design and game concepts are at Highroller Casino,
I was surprised not to find links to Facebook and Twitter pages for the site.
This would have been the perfect time to use social media as a front-line
customer service tool. However, it appears that the site is taking a more
traditional approach to support.

The Highroller site has an extensive FAQ section which covers many of the
general questions that you may have when playing. If you need to contact the
casino, you have two options: email or live chat. There is a live chat button in
the bottom right corner of the page that follows you around the site. Between
you and I, it makes sense to always use live chat over email, unless you have a
significant amount of text to write in your query.

Summary

I have to admit that if more sites are launched with the attention to detail
that is given to Highroller, I may find myself more immersed in these
social-style casinos! I love the way the “journey” is wrapped around the
traditional games, and the concept of “stealing” rewards from inactive players
is an excellent way to keep players loyal. The site has excellent payment
policies and a full complement of games from some of the top providers in the
industry. While I would like to see a few more traditional bonuses, I can’t find
too much else to say negatively about this site.

Verdict

I know I have been harsh towards some of the social gaming sites in the past,
but I am going to give this one a break for sure. Highroller is an excellent
location to play for real money, and I can highly recommend this site to all of
my readers (assuming you are living in a country that can actually access the
games for real money). I think you should give Highroller a try!

FAQ