Thrills Casino Review

In 2013, a company called BetIt launched the first of what would soon be
three casino websites. Thrills casino was the original and showcases the talent
of the BetIt team with a clever premise, good website design, and plenty of
gaming options.

While players in many countries are unable to use the service, customers from
the UK are welcomed with open arms under the licensing and regulation of the UK
Gambling Commission. Canadians and Swedish players can also register, but anyone
from the US, France, Italy, Spain, Russia, Australia, and a long list of other
areas are prohibited.

Thirteen software companies are used to create a 700+ game casino that
includes video poker, table games, and a live dealer area in addition to
well-known slots from names like Microgaming and NetEnt. While the mobile
version only carries a few hundred casino options, the majority of the live
casino is open for business, even on the go.

If you’re a new player, you can select from a regular deposit match offer or
a live casino perk. Your banking transactions can be conducted in your choice of
five currencies (EUR, WEK, NOK, USD, GBP) and a small €10 minimum deposit is all
that’s needed to get the ball rolling.

Banking Methods

Ratings Breakdown

Overall

Don’t let the rating fool you as, overall, this is a great option for players
in the allowable regions. The score has been reduced, though, because of the
lack of posted information for anyone who is not yet registered as a Thrills
player, and for the fees assessed to some financial transactions. There are
plenty of games that make up an excellent, diverse collection that most casino
bettors will enjoy. Aside from the welcome bonus, the rewards offers enhance the
entertainment as well as the financial value of using the service.

Game Variety

Classic slots, video slots, jackpot games, table and video poker, live
casino, scratch-offs, and more provide plenty of variety. Using multiple
software providers instead of dedicating the casino to one brand is much more
beneficial for players as everyone is treated to a much more significant and
diverse selection.

Banking

There are a few different issues with the financial end of things through
Thrills.com. First of all, the banking information is not publicly posted so
potential customers can review their options. There are also some deposit and
withdrawal fees associated with some of the methods. For example, using
Paysafecard, which is essentially like providing cash to the casino since it’s a
prepaid card, has a 5% fee assessed. Visa use has a 2.5% charge in both
directions – deposits and payouts.

Bonuses

While I’d love to give this casino a five-star rating for its Freebies Vault
and tournaments, a forty times rollover on a welcome bonus, which includes the
deposit as well as the bonus amount, is just way too high and sets new players
up to fail at the start.

Customer Service

While the customer service department does deserve a five-star rating for
fast responses and complete answers to questions, there isn’t an FAQ section or
posted information on the website so anyone considering registering a player’s
account can review everything first. Not everyone wants to call, email, or
initiate a chat to find out answers to the most basic of questions.

User Interface

The website is well-designed, and the navigation on both the full site and
mobile version is fast and logical. However, there are too many missing pieces
of information on Thrills.com that detracts from the overall user experience.
You shouldn’t have to provide your personal stats to be privy to things like
banking options and gaming selections.

The Basics of Thrills

The BetIt Group is the
driving force behind Thrills Casino as well as its sister sites, SuperLenny and
Kaboo. Thrills launched the SuperLenny character, and he went on to take a
featured role in the promotion of the sites.

Although Thrills launched in 2013, it received a significant facelift in 2015
with a project called Thrills 2.0. You’ll find that this management group likes
to change things up by introducing new promotions and concepts on a regular
basis.

Every good casino requires the best licensing and regulation to alleviate any
concerns its customers may have. Fortunately, Thrills has acquired both a Malta
Gaming Authority license as well as the required UK Gambling Commission Remote
License so the company could offer services to players in Britain.

For the most part, players are enthusiastic about this website and ownership
group. They appreciate the quick payout turnarounds and the fun bonus premises.

Thrills Slots

While I will be primarily complimentary about Thrills, there are a few things
that I found to be very discouraging. Both banking and all of the casino games
are kept under wraps. So, unless you move forward and register an official
player account, providing all of your personal information, you have no idea
what the Thrills service is just by looking at the site.

In other words, Thrills wants your business without telling you how you can
transfer money in, what it’ll cost you to do any banking, and what games it
offers.

Apparently this “secret concept” doesn’t deter many people from moving
forward and taking a leap, but I think it’s only fair to disclose this. This
review here should fill in many of the blanks for you. But, you may still want
to touch base with customer service at Thrills to get a more accurate picture
depending on your specific residential area.

There are around 600 slot games available from software providers like
Microgaming and NetEnt.

You’ll find some popular versions like Thunderstruck, Beauty and the Beast,
and Viking Runecraft. Jackpot games include the potential life-changer Mega
Moolah as well as Speed Cash, The Glam Life, and Treasure Room.

There are also some classic slots that more of the traditionalists will
appreciate. You can play Break da Bank Megaspins, Retro Reels Diamond, and
Jokerizer.

Thrills Casino Games

The rest of the casino is primarily table games. While you’ll come across
some video poker and specialty alternatives, there are very few. The “video
poker” section is thirteen games full, but they’re not all video poker
variations. I came across a few scratch cards as well and found one keno option
in the table game section.

Some of the more unique games include Beat Me, Poker Pursuit, Spanish
Blackjack Gold Series, Keno 3, Svensk Roulette, and Exclusive Blackjack Paris.
There’s also Dragonara Dual Play in the live casino that’s courtesy of a live
feed from the Dragonara Casino in
Malta.

Banking Options

I’m going to reiterate my previous point about the hidden information on
Thrills Casino now that we’re in the banking section. One of the most critical
services a gambling site can provide is financial. Potential players want to
know what payment methods are accepted, how long a payout will take, and if any
fees are involved.

I wouldn’t want to register a player’s account blindly without knowing what’s
involved and if I have a payment account that will be accepted or not.

There is no publicly posted banking page to review this type of information.
When I contacted customer service to ask for a link to a dedicated financial
page, the agent wasn’t able to provide me with a link. But, instead, she did
give me some options that I could use.

It was an adequate plan B, but I prefer to be able to review a complete list
similar to what most sites provide – information that everyone can consider
regardless of the registration status.

The following information specifically pertains to customers from the United
Kingdom. Surprisingly, there are some fees assessed for some deposit and
withdrawal options. It’s quite uncommon for UK players to have to pay anything
to transfer money in or out of a casino.

Transactions can be conducted in a player’s choice of five different
currencies – EUR, WEK, NOK, USD, or GRP. The minimum deposit is only €10 and up
to €50,000 can be withdrawn within a twenty-four hour period.

If you’re a new customer and you’re interested in receiving one of the
welcome bonuses that are offered, be sure not to use Skrill or Neteller as those
e-wallets disqualify players from bonus reward eligibility.

Deposits

Visa

• Fee: 2.5%

Neteller

• Fee: 0%

Paysafecard

• Fee: 5%

Skrill

• Fee: 0%

Trustly

• Fee: 0%

Withdrawals

Visa

• Fee: 2.5%
• Turnaround Time: 3-4 Days

Neteller

• Fee: £2.50
• Turnaround Time: 24 Hours

Bank Transfer

• Fee: £2.50
• Turnaround Time: 3-4 Days

Skrill

• Fee: £2.50
• Turnaround Time: 24 Hours

Trustly

• Fee: 0
• Turnaround Time: 3-4 Days

Bonus Promotions

Welcome Bonuses

Option One: 100% up to £100 + 50 Free Spins

I will admit that I can be a little harsh when it comes to bonuses, as the
rollover requirements can be so incredibly challenging to meet that it takes
away any value-add or benefit when all is said and done. In the case of Thrills
Casino and the welcome bonus, I feel confident that most people will agree with
me.

When I see thirty times rollovers, that’s bad enough, but Thrills welcome
bonus has a whopping forty times wagering requirement. And, sit down for this
one, it’s on the bonus plus the deposit combined. Wow! It’s one of the highest
I’ve come across.

What that means is if you take advantage of the full £100 value that option
one allows, you also have to deposit £100. From that point, that £200 needs to
be played through forty times for a total of £8,000 in wagers! £8,000 for a £100
bonus award.

For the free spins, you have to comply with a twenty times rollover that
applies to any winnings. So, let’s say that you completed ten free spins and
accumulated £40. You can’t then just cash that £40 out, as you have to bet it a
total of twenty times, amounting to £800.

Option Two: Live Casino Bonus of £5 When You Deposit £25

Maybe you’re now scared off by the forty times playthrough requirement that
goes along with the first welcome bonus option. Well, I hate to break the news
to you, but that forty is rearing its ugly head again here.

If you deposit £25 to receive £5 in the live casino, you are still obligated
to forty times wagering. So, add up the two to get £30, multiply it by forty,
and you now have £1,200 in the mandatory betting at the live dealer tables.

Other Offers

The “Thrilling” Races for Prizes

On the flip side, one of the things that I particularly like about Thrills
Casino are the extra games that it incorporates into standard betting.

Players can monitor their progress through the “Bonus-O-Meter,” and as they
reach designated levels, they unlock new rewards like free spins. The real bonus
in this program is that all rewards are rollover-free.

It can be disappointing to achieve a level of play, be given a prize, and
then find out that such a high level of required betting is mandated that your
prize ends up turning your credit balance from black to red. So, Thrills is on
the right track by eliminating the wagering conditions.

The Bonus-O-Meter, Freebies Vault, and Lightning League Leaderboard Race are
great examples of what bonuses and promotional programs should look like with
any online betting site.

Loyalty Club = Thrills Freebies

Instead of the standard loyalty club that issues points to players for their
levels of betting, Thrills uses the “Freebies” concept.

Registered users can check the Freebies Vault whenever they log in to see if
any prizes have been issued to them individually. It’s a more entertaining way
of accomplishing a similar goal but, don’t forget, Thrills also eliminates the
rollover with its player rewards.

Mobile Compatibility

Some mobile users rely on apps for their on-the-go experience, regardless of
the subject matter. But there’s no need for a dedicated app in the case, as
Thrills converts to a quality mobile format that closely resembles the full
website.

I’ve seen some postings about apps in the Google Play and Apple stores, but
was unable to locate them and found no mention of them on Thrills.com.

The only significant difference between full website interactions and mobile
play is the number of games. Less than half came up via smartphone. If Thrills
were a smaller casino, that would be a big deal, but with over 700 games, mobile
players still have plenty of choices.

Customer Service

I was impressed with the Thrills customer service department. I initiated a
live chat and was answered within thirty seconds.

The agent was extremely helpful and very courteous. She went above and beyond
to provide as much information as possible.

You would think that a quick and thorough answer would be the norm and the
very least you could expect from any business, but in actuality, it’s not all
that common.

I’ve come across many gambling sites’ customer service representatives who
have been less than helpful, and some that have just abruptly ended the chat. I
guess it’s easier to click a button and end the discussion rather than have to
answer a follow-up question. So, it’s refreshing to come across an agent with
the Thrills Casino who goes above and beyond.

The other good thing about Thrills’ customer service department is that it’s
reachable by chat, phone, or email, and the live chat is open around the clock.

• Email: support-en@thrills.com
• Phone: +44 8000 119 572
• Live Chat: 24/7

Summary

Don’t you like the idea of knowing what service is being provided to you
before you agree to use it?

The most significant problem that I have with Thrills is that everything is
hidden unless you provide this operator with all of your personal information.
That includes your email, mailing address, and phone number. I don’t know about
you, but I’m not comfortable doing that unless I know why.

Not only are financial options not publicly posted, but the gaming itself
appears to be a well-kept secret. The games themselves are the product, so it
doesn’t make sense why Thrills would not allow potential customers to see what
Thrills players are enjoying.

That’s the downside in my opinion.

On the other hand, Thrills is a clever concept with bonuses and games that
don’t prompt players to make a deposit every hour to try to claim some
value-adds.

The Lightning League, Freebies Vault, and Bonus-o-Meter elevate the entire
experience and make it more fun to play games you would have selected anyway.
It’s also a much more significant benefit for Thrills users to be gifted with
prizes that have no strings attached.

Yes, the welcome bonus rollover is ridiculous with its forty times
playthrough requirement on the bonus-deposit combination, but the absence of
that type of obligation for other rewards is refreshing.