Omni Casino Review

Omni Casino is one of those brands that has been around for nearly two
decades. This, of course, means they have a ton of credibility backing them up.
It is always a great feeling when you know you are playing at an online casino
that has been tried, tested and found to be worthy by other casino players. The
casino has been in the game since 1997, making that a total of 20 years to date.
This is quite impressice considering not many have been around for that long.

First, a brief intro to all things Omni casino. They’re owned by Peak
Interactive N.V. Casinos, who just so happens to own Fly casino. They’re also
among the few that only carry Playtech powered games. We all know that Playtech
is one of the big guys on the scene, so naturally, Omni’s game offering is quite
diverse. Further, Omni casino is licensed in the Netherlands and is regulated by
the government of Curacao.

Omni takes its standing in the online casino hall of fame quite seriously. As
most would not know, they are one of the very few online casinos that holds a
Certificate of Trust. For those of you who are sitting there, scratching your
head and wondering what that is, let us explain. This certification basically
means that Omni has chosen to put its clients first, and ensure that they have
all the channels to solve any issue. In fact, to hold this certification, a
casino has to have at least 80% of their customer complaints solved. Considering
they have been around for like, ever, this is quite the impressive feat.

Before we go any further, we just thought it would be a good idea to let you
know that this review is going to be as honest and as transparent as possible.
We know that you take your gambling seriously, and you know what? So, do we.
This is why we take it upon ourselves to provide you with all the details you
will need to find out all you need to know about this casino.

Okay, we have plenty to get to in this review, so without further
interruption, lets jump right in.

Ratings Breakdown

As we faithfully promised, below is a complete sum up of all the action (or
sometimes lack thereof) that took place at Omni Casino. The ratings given are
based on our experience on the Omni casino interface. We examined everything,
and we literally mean everything! We had elevated expectations for Omni casino
going into this review mainly because they have a long-standing legacy. Our main
question was, would they live up to the legacy? Let’s find out.

Overall

The biggest question we had going in was whether Omni would lead up to their
20 year old legacy, and, truth is, they kind of did and they kind of didn’t.
Omni is clearly a veteran in this game, and that can’t be disputed, but often
with casinos that have been around this long, a bit of complacency tends to set
in. Now, don’t get us wrong. We are not saying that’s what has happened at Omni,
we are saying some of our findings might back this theory up.

Overall, we were impressed with the game offering and the variety in the
banking structure. More brownie points went out to the customer service support
channels on a surface level, but after some digging, points were slightly
adjusted based on what we found.

By the way, the casino interface is not too shabby. It was exciting and
vibrant, but we couldn’t help but notice the outdated design.

Game Variety

So, you know that Omni only features Playtech games. From experience, we
already knew this wasn’t going to be a problem, as we knew that Playtech has one
of the most compressive lists of games. We were not wrong. The slots and games
lineup is above par, and Playtech’s LIVE games gave the casino major bonus
points in this area. Keeping up with the times, eh?

Banking

Omni’s banking options are wide and diverse – our nice way of saying plentiful.
This is great, as most of the deposit methods were also withdrawal methods. We
did knock them down a few points for their monthly withdrawal limit of a mere
$10,000 (currency equivalent). This amount is one of the least we have seen, and
for a casino that has quite a few high rollers (we assume), this raised an
eyebrow as to why.

Bonuses

On the other hand, the bonus and promotion offering is quite creative. We
especially loved their welcome bonus, which is essentially available in five
different stages. Their weekly bonuses are something to rave about, and will
have you making deposits on all days of the week. Major points were also given
for not having their bonuses linked to set games, but instead as a credit. This
means you can play any game that tickles your fancy.

Customer Service

Scores were measured on how efficient and responsive Omni’s customer line
was, considering they boast a 24/7 service. But, we were kind of disappointed.
This is mainly because the “live” chat was offline due to high volumes. Their
email support is quite extensive, and it was good to see they offered more than
one email address. Omni also offers three different phone numbers and fax
numbers, which adds some diversity. The FAQ’s were nowhere to be found though,
despite the link to view them on the support page.

User Interface

Omni has managed to create a lively interface with interactive buttons and
fresh visuals for players to enjoy upon landing on the home page. Our problem,
however, is that it was just a little over the top and slightly overwhelming
when you first enter the home screen. To say it is a busy home screen would be
an understatement. There is too much going on with jackpot prizes and winners
being announced by the second. This might have fared well back in their heyday,
but nowadays, simplicity is often preferred. Omni casino’s interface also lacks
in areas of functionality. The FAQ’s link no longer exists, and the game tab is
lacking the complete line-up of games. There are quite a few dead links that
simply just redirect you back to the home page.

Slots

You already know that Omni only offers games from Playtech, which shouldn’t
be too much of a bummer if you know anything about Playtech’s gaming offering.
You won’t feel like you are losing out on much, as they have some of the best
slot games and general game offering in the business.

If you happen to be into slots with concepts, then this is the casino you
want to be at. The awesome thing about Playtech is that they have every type of
slot you can possibly dream up. They also tend to partner up with external
companies, such as Marvel, to bring you some of the best slot concepts out
there.

If you are trying to look at all the games that Omni has to offer, then
clicking the “games” tab on the menu bar will prove to be a waste of your time.
To view all games, you’ll need to click the “play now” tab, or the “all games”
tab under the games pages. Once on the “play now” page, you will be directed to
either download Omni’s software on to your computer or play instantly by
selecting the game you wish to play from the lineup. Only then will all games be
visible.

The slots selection is split into two categories: slots and video slots. When
it comes to video slots, we counted 75 games in total, while the slots category
stacks up to 71 games. The fact that clicking each game tab under the “games”
page doesn’t give a comprehensive list of all the slots and games available is a
little disappointing. Showing slots in a list format removes the excitement from
having the visuals on a thumbnail next to the game’s title.

Demo play wasn’t instantly accessible either. To try a game out for free, we
needed to create an account. Now would probably be a good time to mention that
Omni also has a mobile casino setup that works exactly the same as it would on a
PC.

To give you a good idea of what to expect, here are some of the slots
available at the casino:

Video Slots

Slots

Casino Games

Playtech is known as one of the leading gaming developers when it comes to
table games. They are also known for the level of variety they offer. Playtech
is also known for inventing their own variations of some of the most popular
table games out there. Ever heard of U.K. Blackjack? Probably not, right? Well,
Playtech took it upon themselves to create this variation of Roulette.

As a result of carrying Playtech as their software partner, Omni has access
to all of these features, which are all available on their interface. Expect to
be greeted by every table game you can think of; they have everything from
Blackjack, Craps, Baccarat, Sic Bo to Roulette, Poker (including video poker)
and Pai Gow Poker. To top it all off, they also offer other types of specialty
offerings including popular games such as Bingo, Arcade and Keno games to name a
few. We have taken the liberty of drawing up a full and comprehensive list of
all the games available at the Omni, and we have to admit, it is pretty darn
impressive!

The same layout concerns we mentioned in the slots section applies to the
layout of other games as well. The other great thing is that Omni Casino also
offers Live table games. That’s right, you get to play against a live dealer,
and get to experience the thrill of playing against an actual living and
breathing human. Playtech has many live studios where they set up this up. Just
keep an eye on their schedule to see when your favorite table game will be
broadcasting live and in HD.

To find out more about dealing limits, chip and coin denominations, auto
play, speed and strategies, click on the information’s tab. Yes, each game
actually comes with an information’s tab which will give you the low-down on
each game before playing for real money. Kudos to Playtech here for ensuring
that their games are structured in a way that puts the player first.

To see what Omni Casino has variety, check out their line up titles here in
the categories they appear in on the casino platform:

Live Games

• Live Roulette
• Live Blackjack
• Live Baccarat
• Live Hold’em
• Live Hi Lo

Table & Card Games

• Blackjack
• 21 Duel Blackjack
• Blackjack
• Blackjack Pro
• Blackjack Surrender
• Blackjack Switch
• Perfect Blackjack
• UK Blackjack
• Pontoon

Roulette

• 3d Roulette
• American Roulette
• European Roulette
• French Roulette
• Multi Wheel Roulette
• Marvel Roulette
• Premium American Roulette
• Premium European Roulette
• Premium Roulette Pro

Other Games

• Baccarat
• Caribbean Stud Poker
• Casino Hold ‘Em
• Craps
• Pai Gow Poker
• Red Dog
• Sic Bo
• Tequila Poker

Video Poker

• Pick-em Poker
• 2 Ways Royal
• 4-Line Aces & Faces
• 4-Line Deuces Wild
• 4-Line Jacks or Better
• 10’s or Better
• 10-Line Jacks or Better
• 25-Line Aces & Faces
• 50-Line Jacks or Better
• Aces & Faces
• All American
• Deuces Wild
• Jacks or Better
• Jacks or Better Multi-hand
• Joker Poker
• Mega Jacks

Keno & Arcade Games

• Around the World
• Bonus Bowling
• Derby Day
• Dice Twister
• Frankie’s Fantastic 7
• Heads or Tails
• Keno
• Medusa’s Gaze
• Mini Roulette
• Penalty Shootout
• Pop Bingo
• Rock-Paper-Scissors
• Spin A Win
• Wheel of Light

Scratch Cards

• 3 Clowns Scratch
• A Night Out Scratch
• Beetle Bingo
• Blackjack
• Classic Slots
• Dolphin Cash Scratch
• Easter Surprise Scratch
• Fantastic Four Scratch
• Football Mania
• Irish Luck Scratch
• Kong Scratch
• Lotto Madness Scratch
• Love Match
• Pharaoh’s Kingdom
• Pink Panther Scratch
• Rocky Scratch
• Roulette
• Santa Scratch
• Spamalot Scratch
• The Mummy Scratch
• Top Trumps Celebs Scratch
• Top Trumps Football Legends Scratch
• Winners Club

Banking Options

Okay, so the juiciest part of the review is covered (casino games and slot
offering). The fact that you are still reading means that you were impressed
enough to keep going. Now comes the serious part – the casino banking system. To
say that this area of gambling gives many a player’s actual anxiety is an
understatement. As mentioned earlier on, we were curious to see how Omni adapted
to all the deposit and withdrawal dynamics over the years. Our interest also
lies in seeing how efficient, variable and user-friendly Omni’s banking options
are.

The banking structure at Omni is rather convenient in that some of the
deposit methods also happen to be withdrawal methods. Further down, you’ll find
a list that will give you an idea of what you can do with your money. Oh, before
I forget, we have to mention that Omni casino offers transactions in Australian
dollars, Canadian dollars, Pound Sterling, Euros, U.S. dollars and South African
Rand. A bit of an unusual mix, but surely for a good reason we suppose.

Deposit and Withdrawal Methods

Depositing money to your chosen casino tends to be the easiest part, and
about 90% of the time it is instantaneous. Omni casino has been in the biz for
ages, and this means they have seen all sorts of new and awesome banking
technologies launch. We’re happy to say that they kept up with the times, and in
fact, their banking options are some of the most diverse and versatile out
there. In total, there are 27 deposit options available for you to exploit. This
surely shows the casino’s commitment to money-in, money-out, huh?

For convenience sake, we thought we’d add a list of all the fees, turnaround
times, if they can be used as a withdrawal option and the currency each option
allows. You’re welcome. By the way, to get this far, you’d have to access the
“banking” tab found under the menu on the home page. Clicking on each banking
option also gives you a whole explanation of how it works. So, without wasting
any more time, let’s dig in.

Also Included:

InstaDebit, WebMoney, iDebit, Skrill, My Citadel, Diners Club, WireCard, Bank Transfer, Envoy, Ukash, Paysafe Card, EntroPay, Internet Banking, Yandex, Giro Pay, Sofort Uberweisung, EPS, iDeal, Ebanka/Ekonto, Przelewy24, Multibanco, Boleto Bancario, Dinero Mail

We know this list looks kind of hectic, but the awesome part is that Omni
gives you variety. More is always better, wouldn’t you agree? Just so you know,
the turnaround times also vary depending on the withdrawal method chosen, so be
sure to check those out. Most of the electronic wallet options are either
instant or take up to 12 hours to clear. We’d say that’s pretty fast. Bank
transfers will take up to three days to clear, which is truly one of the faster
turnaround times compared to other casinos doing the same. Omni offers you a
withdrawal limit of 10,000 $/€/£ per month, which admittedly isn’t very
impressive (some casino’s go up to 25,000 per month).

Who Can Play

Can you think of a single casino that has zero age restrictions or zero
location restrictions? Nope, neither can we. Omni casino is the same, and if you
currently live in (brace yourself the list is long):

• Bulgaria
• Netherlands Antilles
• Curacao
• Cuba
• Cyprus
• Iraq
• Estonia
• France
• Iran
• French Guiana
• French Seychelles
• Polynesia
• Israel
• Italy
• Libya
• Metropolitan France
• Spain
• Philippines
• Serbia
• Afghanistan
• French Southern and Antarctic Territories
• Sudan
• China
• Syria
• Turkey
• U.S. Minor Outlying Islands
• US Virgin Islands
• Hong Kong
• United Kingdom
• United States
• US Miscellaneous Pacific Islands

(wait, let’s take a breath), you can’t play at Omni.

Despite such a long blacklist, Omni does make up for this by having three
languages (English, German and Japanese) as a choice.

Bonus Promotions

Bonuses and promotions are a quick and sure way for casinos to set themselves
apart from their competitors. Considering that Omni has been killing the game
since the 90’s, we are sure they have mastered a great promotion by now. At the
time of writing this, Omni casino is running seven different types promotions
and bonuses.

The first one is their weekly promotion, yip. Omni offers a different bonus
and promotion for each day of the week. Click the “latest weekly promotions” tab
under the “promotions” page. These seem to change every week, and players can
view which promotion is running on a particular day of the week they are in. A
few of the promotions offered include getting up to 200% on your deposit for
that day and get up to $300, which is a 100% bonus up to $150.00 (or currency
equivalent) on the first deposit of $30 or more. There are plenty more daily
offers available that will take effect depending on what time a deposit is made.
Normally, to qualify for that day’s promotion, deposits must be in from 00:00
GMT until 23:59GMT.

Over and above all the weekly promotions, Omni offers a formidable welcome
bonus. In fact, they will reward you for the first five times you make a deposit
after signing up.

When making our first deposit, we took advantage of 180% up to $360 (it came
with 18 free spins). So, how much did we have to deposit to walk away with the
max bonus? $200. We played with $560 – not bad for a first deposit deal.

Note this though: The wagering requirement is set at 40x (not bad, huh?), but
what most won’t know is that this is applied to both the bonus and deposit. So
in essence, having to meet playthrough on your cash proves to be rather steep.

The other deals work in the same way on the second, third, fourth and fifth
time you fork out some cash.

Here they are below:

• Second deposit bonus – up
  to $300 plus 50 free spins
• Third deposit bonus- up to
  $300 plus 15 free spins
• Fourth deposit bonus- up to
  $258 plus 15 free spins
• Fifth deposit bonus- up to
  $600 plus 20 free spins

It’s nice to see Omni creating a sold welcome deal. We’ve got to give ’em
some brownie points for their creativity here.

Besides bragging about the welcome package, Omni casino seems to have a
standard VIP offering. We must say the name of their loyalty club does spark
some interest, though. Named as “Club O,” we immediately thought of a glass of
OJ.

Anyway, the VIP program consists of three levels (silver, gold, and
platinum). Yes, we’ve all seen this setup at hundreds of casinos, and it says a
lot about the casino’s attempt to adapt to change. The club VIPs receive more
bonuses, VIP points, deposit specials, access to slots and tournaments, live
event tickets and more. This, of course, depends on which level you’re at in the
program. To find out more details about the VIP program and about how to
qualify, take a look at the “rewards” tab under the menu bar.

Customer Service

So, how did Omni earn that Certification of Trust? We reckon through
developing some damn good channels of communication for the players. We tested
them, and some are quite good. We guess experience probably has a lot to do with
this.

Some aren’t as good though. The first thing Omni pushes their clients to is
the FAQ’s which are found on the “support” tab under the main menu. Clicking the
link to the FAQ’s takes you to a page that is no longer available, redirecting
you to the home page. This is a bit of a downer in all honesty, especially when
trying to locate answers to common questions. As we further tested other areas,
this didn’t seem to create confidence in the rest of their support methods.

Despite our slight annoyance, we decided to give them a chance and checked
out what else they brought to the table. We weren’t immediately impressed, but
we were eventually surprised in the end. Here’s why: The support page mentions
how Omni prides themselves in providing 24/7 support to their customers. We
assumed this was through live chat, but when we looked to the right side of the
interface, the live chat team was offline due to high volumes. This wasn’t
looking too great for Omni, and we were starting to doubt that certification.

What followed was an offline message to the live chat team, expecting to wait
at least 24 hours due to unavailability. To our surprise, we received a response
about an hour after sending the message. Yes, it’s not the best scenario in the
world, and we’ve received better service elsewhere, but it was good to see them
respond the same day.

The other contact methods we’ve come across were email, phone support and
fax. Fax? Does anybody out there still use this method? Well, Omni sure does and
covers all the bases here. Take a look below to see what we mean:

Phone Support:

• North American Toll-Free: 1-888-402-2058
• UK International Toll-Free: 0-808-120-3493
• International: + 632-756-7988

Fax Support:

• North American Toll-Free Fax: 1-866-844-9373
• UK International Toll-Free Fax: 44-8081203494
• International: 632-756-7989

Email Support:

• playershelp@omnicasino.com
• docs@omnicasino.com
• feedback@omnicasino.com
• support@omnicasino.com

VIP Support:

• vipclubmembers@omnicasino.com

Live Chat:

• 24/7 available on site, but sometimes unavailable due to high volumes.

Conclusion

We know, this has been one of the most in-depth casino reviews you have ever
read in your entire life, right? Well, that means we have done our job in
ensuring that you have as much relevant and applicable information as possible.
We tip our hats to you for getting this far in the review. Let’s now take some
time to wrap this entire gig up by looking at the highlights of our Omni Casino
review.

The first thing we would like to say is kudos to Omni for continuing to give
a great gaming experience for as long as they have. It is commendable to see a
brand survive this long in the game (not all are able to achieve such a huge
milestone). Well done.

Let’s not forget that Omni still has plenty of room for improvement though.
Their site has quite a few technical glitches, and they should look into fixes
to provide a better gaming experience.

There is no limitation in variety, and the line up is pretty
solid. Omni has more than 200 games in total, which include virtually every
casino gaming option out there.

The welcome bonus presents good value for money, but the wagering requirement
on both the deposit plus bonus makes it kind of steep to achieve.

The VIP club has a cool name, but seems rather standard. Omni may have to
look at revamping this.

Their banking options are quite extensive. We might even go on a limb and say
too extensive. But like we said before, more is always better. We can’t help but
think that with so many options to manage, some things will likely slip through
the cracks? On the flip side, the casino caters well to cover tons of methods.

All in all, Omni casino can hold its own. As a veteran casino, we expected a
little more from them, and at times we were let down in some areas. There is
definitely still room for growth and feedback, which is great because they seem
to be open to receiving comments from their players. This can be done via the
feedback email address, and we certainly had a few things to share on our
feedback.